WORKSHOP SESSION A:
Monday, January 29, 2018 ∙ 5:30 p.m. – 7:30 p.m.
Key Learnings from the Employer Health Center Audit Trail: Developing an Action Plan for Implementing and/or Expanding an On-Site Health Clinic
Leaders of Willis Towers Watson's employer sponsored health center consulting team will share recent findings, observations and recommendations from independent site-based audits and assessments of several major employer on-site and near-site health centers. The health centers that have recently been assessed include employers of various industries, populations with varying demographics, and health centers with different delivery models. We will present our observations around what's working, areas of opportunity, lessons learned and recommendations for action plans and enhanced KPI's to drive improved performance where needed.
About the Workshop Leaders:
Bruce Hochstadt, MD, MBA is Senior Consultant & National Onsite Health Leader at Willis Towers Watson, managing the firm’s consulting services addressing employer-sponsored worksite (on-site/near-site) health centers. Prior to joining Willis Towers Watson in 2013, Dr. Hochstadt was a Partner at Mercer, where he established an active practice advising clients on worksite health facilities and also served as its National On-Site Health Practice Leader from 2008 to 2013. He has consulted on over 200 clinic projects for more than 150 public and private-sector employer clients ranging from 500 to over 500,000 covered lives.
Dr. Hochstadt has developed and implemented programs designed to improve the access, quality and cost-effectiveness of care delivery for employer and plan sponsor populations. These programs can incorporate on-site or near-site dedicated health centers, virtual or telemediated care, and direct provider contracted arrangements through ACOs, Patient Centered Medical Homes, Custom Narrow Networks and Centers of Excellence. Dr. Hochstadt has collaborated actively to help develop analytics for modeling program impact through savings and clinical outcomes improvement, as well as applied objective metrics to the ongoing measurement and evaluation of such program operationally, financially and clinically. His consulting efforts have broadly spanned employer-sponsored health management program strategy and design, feasibility and business case modeling, RFP issuance and procurement, implementation support, audits and assessments, including ROI measurement.
Kara Speer, MPH is a Health Management Consultant at Willis Towers Watson. Her focus is to provide strategic consulting on health management initiatives, vendor programs, program design and overall vendor management. Kara also supports the management of the firm’s consulting services addressing employer-sponsored worksite (onsite/near-site) health centers. She has worked with a variety of clients in their initiatives in onsite/near-site health, including development of program strategy and design, feasibility and business case modeling, RFP issuance and procurement, implementation support, audits and assessments. Prior to joining Willis Towers Watson, Kara was a Population Health Consultant serving in a consultative role with clients of all sizes and industries. She advised on best practices and assisted clients in developing strategies in order to meet their health management goals.
WORKSHOP SESSION B:
Tuesday, January 30, 2018 ∙ 1:00 p.m. – 3:00 p.m.
Driving Innovation and Integration: How to Develop and/or Maintain an On-Site Health Center with Excellence
This workshop will address best practices to determine the feasibility of a new on-site health center and/or evaluate the performance of an existing on-site health center. Spanning the financial to the cultural, we will discuss key factors and processes that ensure an on-site health center is structured to most effectively drive utilization. We will address the concepts of return and value on investment to help identify how to measure and maximize results.
Finally, with the fundamental understanding that engagement drives results, we will discuss how to best create social environments both within and outside the on-site health center that promote health and drive engagement.
About the Workshop Leader:
Erin Eason is the National Director of Clinical Consulting within Employee Services at CBIZ. Erin joined CBIZ in 2013 as a consultant for onsite clinic services. She brings her unique clinical, operational and technical experience to the role. Erin assists clients in assessing the feasibility of implementing an onsite clinic through detailed data analysis. Leveraging her knowledge of healthcare trends and requirements, she makes recommendations regarding vendor selection. Throughout the implementation process, Erin utilizes her extensive ambulatory experience to ensure the goals of employers and the best interest of employees and their families are represented to create a quality, cost-effective environment of health and wellness.